Pacific Epping's (VIC), new fresh food and dining precinctLoading component...
Using AI to improve security and customer safety
Every opportunity we have as an industry to collectively improve the safety and wellbeing of all those that visit and work at shopping centres across Australia is invaluable. This is why we are proud to be playing a role in the industry-wide effort to improve security measures in these centres.
In 2024, we conducted a wide-ranging review of security measures in the centres we manage. Just some of the actions already taken include implementing slash-proof vests, body-worn cameras, and additional Active Armed Offender training.
The advancement of AI in shopping centre security will change the game in 2025. Our industry-leading Safeguard program, launched in 2022, uses state-of-the art technology, with sophisticated camera analytics, to monitor and alert centre security and first responders of those at risk of potential self-harm or security threats. Through AI, this Safeguard program is getting better and better at predicting concerning events, enhancing our ability to prevent incidents before they occur and protect the safety of our customers. This proactive approach is crucial in ensuring a safe and secure environment for our customers.
Creating mixed-use precincts for growing communities
As Australia’s population grows, so too does the need for community infrastructure. We believe that QIC’s portfolio of highly productive retail assets, with their prime locations in some of Australia’s fastest growing LGAs, can act as canvasses for these communities. This is why we have strategically acquired land adjoining these assets, introduced and upgraded transport infrastructure, and worked in partnership with local and state planning authorities to unlock zoning, density and height limits. We are now introducing (or advancing plans to do so) living, office, education, healthcare, and other mixed-uses at our retail centres. We are creating precincts that serve the broader commercial and social needs of our communities, unlocking hidden value, uplifting productivity, and providing investors with opportunities to access multi-asset style investments.
Eastland (VIC) is one of the best examples of this mixed-use precinct evolution. For some time, we’ve been introducing new uses within and around the asset to create a commercial and civic hub for Melbourne’s outer-east. We’ve introduced a town square, hotel, office towers and co-working facilities, upgraded retail and dining experiences and supported the expansion of the nearby train and bus interchange. Since 2021, this mixed-use strategy has delivered double digit increases in traffic, income and productivity.
The constrained construction environment of recent years has weighed on project feasibilities for the whole industry, but that has not meant we have sat still. Beyond the introduction of an Aquatic Centre and a mixed-use office building at Merrifield City (VIC) in early 2024, the QIC team have been busy firming up plans for projects across the portfolio. We are in advanced planning stages for a significant build-to-sell residential development at Robina Town Centre (QLD), to be delivered in joint venture with Cedar Woods. We will also soon open a 5-storey commercial building at Eastland and masterplanning continues across Brisbane’s four Cross River Rail precincts.
Come 2027, continued population growth, solid consumer fundamentals and a stabilised construction environment will see development activity return full throttle. We will be ready.
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